How to Fix QuickBooks Error 81624: Payment Authorization Failed

Are you unable to complete a payment in QuickBooks because of Error 81624? This error can occur when QuickBooks is unable to verify or process the billing information provided during a payment transaction. When it occurs, users may receive the message,

“We’re sorry, but we can’t process your payment at this time. Please try again later. Error 81624.”

Incorrect billing information, billing-address mismatches, payment-method issues, or temporary system or connection problems can contribute to the error. Below, we’ll discuss the causes and symptoms of QuickBooks Error 81624 and walk you through practical ways to fix it.

Table of Contents

What is QuickBooks Error 81624?

QuickBooks Error 81624 is a payment authorization error that occurs when a bank declines, blocks, or fails to authorize or validate a payment transaction related to QuickBooks Online. The issue can also occur when your billing information is incorrect or outdated, or when the billing address in QuickBooks doesn’t match the address associated with your card.

Common Signs & Symptoms of QuickBooks Error Code 81624

The QuickBooks Online Error 81624 is linked to a failed payment authorization. When the error occurs, you may notice the following symptoms.

QuickBooks displays an error message stating that the payment can’t be processed, and it asks you to try again or contact support.
You won’t be able to purchase, renew, or reactivate your QuickBooks Online subscription.
Users may get an error while adding or updating payment details.
A valid credit or debit card is rejected during the payment process.
The payment continues to fail even after you retry the transaction.

What Causes QuickBooks Online Error 81624?

QuickBooks Online Error 81624 occurs when your bank declines, blocks, or fails to authorize or validate a payment transaction related to your QuickBooks Online subscription. Other factors that lead to this error are discussed below.

When you have used incorrect or outdated card details while making a payment.
If you have entered the contact number in an incorrect format.
Your bank may block or decline the payment or may require authorization for QuickBooks to charge the account.
Symbols used in the billing address, such as @ or *, can also create payment errors.
A temporary issue with the payment system or connection can also cause Error 81624.
If you’re paying through PayPal, the issue may involve PayPal or the bank linked to your PayPal account.
Outdated or corrupted browser cache/webpage data interferes with updating payment information.
The card’s balance, type, permissions, or transaction restrictions may prevent the payment from being processed.

Things to Check Before Troubleshooting Error 81624 in QuickBooks

Here are some of the essential steps that you must consider before troubleshooting Error 81624 in QuickBooks.

Ensure that the address entered in QuickBooks matches the address registered with your card issuer.
Verify that you have entered your phone number in the correct format.
Remove special characters such as @ or *from your billing address.
If your existing card continues to fail, try using a different card.
Get ready with the correct card number, expiration date, security code, and other payment details.
Make sure your bank allows QuickBooks to charge the card. You may need to contact your financial institution.

How to Fix QuickBooks Error Code 81624?

QuickBooks Error Code 81624 can be fixed by verifying your billing details and payment method, as the error occurs when a bank declines, blocks, or fails to authorize a QuickBooks payment.

Method 1: Your Company Address Must Be Correct

An incorrect or missing company address is one of the possible reasons behind Error Code 81624. Follow the step-by-step instructions to fix the issue.

Click on the Gear icon and select Account and Settings.
Select the Company tab and choose the Address tab to make any modifications.
Now, check the Company’s address information and then make the necessary changes.
Once all the changes are done, click Save.

Method 2: Verify Your Billing Information

An incorrect billing address can prevent the payment from being authorized. Make sure the billing address in your QuickBooks company file matches the address registered on your card. Here’s how to check your client’s billing details.

Ensure that your billing address doesn’t include any special characters or symbols such as @, *, etc.
Complete all the fields on the payment method screen, including the postal code.
Now, verify and edit the card details if required by performing these steps.
- Click on the Sales menu and switch to the Customer tab.
- Choose your customer and then select the Edit menu.
- Browse to the Customer Profile section and tap on the Payments and Billing tab.
- Select a credit card from the list of preferred payment methods.
- Provide the necessary information and then save it after completion.

Method 3: Try a Private Browser or Incognito Window

If you’re still unable to update your payment information, try opening QuickBooks Online in a private or incognito browser window. Intuit recommends private browsing as a basic browser troubleshooting step. Here we have mentioned the shortcut keys used to access the web browsers.

Safari:- Command +Shift+N
Mozilla Firefox:- CTRL+Shift+P
Google Chrome:- CTRL+Shift+N
Microsoft Edge:- CTRL+Shift+P

Method 4: Use a Different Web Browser

Error 81624 in QuickBooks Online may also arise while using an incompatible web browser. Therefore, to fix the issue, you can switch to another supported web browser to run QuickBooks Online. The following are the supported web browsers that you can use on web and mobile devices.

Note: Internet Explorer is no longer a supported web browser to run the QuickBooks Online application.

Google Chrome: version 78 or newer
Mozilla Firefox: version 76 or newer
Microsoft Edge: version 79 or newer
Safari: version 12 or newer (Mac only)
Opera: version 68 or newer
Samsung: version 10 or newer

Method 5: Clear Browsing Cache and Cookies

If QuickBooks behaves unexpectedly while you update your payment information, clearing your browser cache and cookies may help resolve browser-related issues. Here’s how to clear the browsing cache files.

Open the Chrome web browser.
Click the three vertical dots in the top right corner.
Select More Tools, then Clear Browsing Data.
Change the time range to All Time.
Only check Cached images and files.
Click Clear data.

Summarizing The Above

QuickBooks Error 81624 can prevent your QuickBooks Online subscription payment from being processed when a bank declines, blocks, or fails to authorize the transaction. Start by checking your card and billing information, making sure your billing address matches your card, and confirming that your bank allows the payment.

If the issue continues, try another payment method or use a private window. Otherwise, you can connect with our professionals for better assistance.

Frequently Asked Questions

What is QuickBooks Error 81624?

QuickBooks Error 81624 is a payment authorization error that occurs when a bank declines, blocks, or fails to authorize or validate a payment for a QuickBooks Online subscription.

Why is QuickBooks rejecting my card with Error 81624?

QuickBooks may reject the payment when the bank blocks or fails to authorize the transaction. A mismatch between your QuickBooks billing address and card information can also cause this issue.

Can a wrong billing address cause QuickBooks Error 81624?

Yes. A mismatch between the billing address entered in QuickBooks and the address associated with your card can prevent the payment from being authorized.

Why does QuickBooks show Error 81624 when I update payment information?

The error can occur when QuickBooks cannot successfully process or authorize the updated payment information. Also, it may occur due to incorrect billing details, address mismatches, or bank authorization issues.

About The Author

Jonathan Browns

Jonathan Brown is a trained QuickBooks professional with 10 years of experience in the accounting sector. Moreover, he is passionate about helping businesses reduce the stress of managing accounts. Also, he is proficient in assisting entrepreneurs and small business owners to use QuickBooks and enhance their accounting experience.