Top Solutions to Fix QuickBooks Down or not working Error

At times, while running the QuickBooks Online application, users might come across the “QuickBooks is down or not working” error. This may happen due to some browsing issues or problems with internet connectivity. Therefore, it is essential to find the correct solution to deal with this issue so that you can resume your accounting tasks smoothly. Here, in this guide, we have disclosed all the reasons and solutions to rectify the QuickBooks down issue.

Table of Contents

Possible Reasons Why QuickBooks Down Or Not Working Error Emerges

The following are the possible causes that the users might end up with the QuickBooks Down or not working error.

There might be some problem with the hosting server or overloading of the users.
Sometimes, it may happen when the maintenance is ongoing on QuickBooks website.
Problems with the internet connectivity also cause QuickBooks down error.
Storage of excessive browsing history, cache or cookies.
It may also occur when there is some sort of loophole with the QuickBooks application.

Here’s How to Rectify the QuickBooks Down or Not Working Error

Below, we have summarized all the possible solutions to address the QuickBooks down or not working error.

Solution 1: Review the Status Page

The users have to visit the QuickBooks Status Page to verify if there is an outage occurring. However, if any outage is reported, it indicates that Intuit is already well aware of it and they are already working to fix the issue. Furthermore, review the status page to deal with the problem.

In the beginning, access the Intuit official website using your preferred browser.
After this, choose the tab labeled “Subscribe to Updates” from the upper right corner.
Now, you must provide your Email address to sign up for receiving updates via email.
Next, the users can receive all the updates through text message.
Later on, if you subscribe to the updates on the status page, Intuit will send you real-time QuickBooks Updates.
Downtime
Schedules of Maintenance
Updates of Service Restoration

Solution 2: Try Opening a QuickBooks Online Account Using an Incognito Window

If you are experiencing an issue with QuickBooks not working or crashing in the QuickBooks Online version, try opening the application in an incognito window. For that, you must carry on with the instructions outlined below.

You can launch the QuickBooks Online account in an incognito window. For that, you can use these shortcut keys.
- Chrome: Ctrl+Shift+N
- Firefox: Ctrl+Shift+P
- Safari: Command+Shift+N

Learn More – QuickBooks Online Login

Solution 3: Remove the Intuit-specific cookies from your web browser

Herein, we have listed the following steps to delete the Intuit-specific cookies from your browser.

Chrome Browser

Primarily, choose the More icon from the top right corner.
After this, tap on the Settings > Privacy & Security > Cookies and Other site data option.
Now, pick the See all cookies and site data.
Following this, type “Intuit” into the text box to search for Intuit cookies.
Then, select the “Remove all shown” option or the trash can icon.
Finally, you must relaunch the Chrome browser to apply the changes.

Mozilla Firefox

In the beginning, hit the Menu icon from the top right corner.
After this, browse to Settings > Privacy & Security and then pick the Manage Data below the Site Data option.
Now, include “intuit” in the search box and hit Enter to locate the Intuit cookies.
Next, all you require is to pick the Remove All Shown option.
Furthermore, pick the Save Changes tab and relaunch the Mozilla Firefox browser to apply the changes.

Safari

In the beginning, launch the Safari browser next to the Apple icon from the top left.
After this, pick the Preferences tab, click Privacy, and then choose Manage Website Data.
Now, insert “intuit” in the search column and begin looking for the Intuit cookies.
Next, pick the Remove All and then hit the Remove Now tab.
Once the changes are done, hit the Done tab, and relaunch Safari to save the changes.

Also Read – QuickBooks Payroll Update Not Working

Solution 4: Clear the Browsing History Of Your Web Browser

At times, the excessive storage of the browsing history may hamper the performance of the QuickBooks Online application. Therefore, to resolve the issue, you must delete the browsing history according to the browser you are using.

Chrome browser

First of all, launch the Chrome browser on your computer.
After this, tap on the More icon and choose the Delete Browsing Data option.

Now, you must pick a suitable time range, say Last Hour or All time.
Moreover, you also have to choose which information you want to delete from the records.
At last, hit the Delete Data tab and then relaunch your PC to see if you are able to use the QBO application without any hindrance.

Safari Browser

Begin the process by launching the Apple Safari browser on your Mac device.
After this, tap on the History option and then click Clear History to move further.
Now, tap on the pop-up menu and select how much time you want to delete the history.

Microsoft Edge

Starting the process by opening the Microsoft Edge browser.
Afterwards, hit the Settings and more tab and pick the Settings tab.
Following this, choose the Privacy, search, and services to go further.
Now, opt for the Clear Browsing data, hit the Choose what to clear beside the Clear browsing data now.
Thereon, below the Time range section, pick a date range by clicking the drop-down arrow.
You are supposed to pick the type of browsing data you want to delete.
Complete the process by choosing the Clear Now tab.

Solution 5: Recheck Your Internet Connectivity

It is essential to review the internet connection if you continuously see that maintenance is going on. Also, it is necessary to review that the modem and router are well connected and are getting a proper network. Also, you have to restart your modem or router by disconnecting it after 30 seconds and plugging it back in.

Summarizing the Above!!

Through this post, we ensure that you can easily resolve the QuickBooks down or not working issue. Thus, it will help you access the QBO application without any interruption. Furthermore, if you are still experiencing any issues accessing QBO, then communicate with our QB professionals for quick resolution.

About The Author

Jonathan Browns

Jonathan Brown is a trained QuickBooks professional with 10 years of experience in the accounting sector. Moreover, he is passionate about helping businesses reduce the stress of managing accounts. Also, he is proficient in assisting entrepreneurs and small business owners to use QuickBooks and enhance their accounting experience.

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