QuickBooks Payroll Update Not Working? Get It Fixed Today!

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QuickBooks Payroll Update Not Working Accounting
Jun 07, 2024

QuickBooks Payroll is an important feature that helps organizations manage their employees’ finances and tax returns smoothly. However, getting the latest payroll updates is necessary to calculate state and federal tax returns accurately without errors. Sometimes, while installing the updates, users might confront the issue of the QuickBooks Payroll update not working. 

If you are still receiving the QuickBooks Payroll won’t update error and looking for the appropriate solutions to get out of this mess, you don’t need to take any more stress. In this detailed post, we have explained all the root causes and symptoms and the correct troubleshooting techniques to fix the issue.  

Is the QuickBooks Payroll Update Not Working issue preventing you from creating an accurate employee payroll? Call us at 1-844-266-9345 and get the most reliable and effective solutions to address this issue instantly. 

Let’s Describe About the QuickBooks Payroll Not Updating Issue 

At times, when the users try to update their payroll subscription, they fail to do so and end up with the QuickBooks Payroll Not Updating issue. Moreover, this error also starts throwing the following error message on the computer screen: “You’ve retrieved the latest payroll update and validated your payroll subscription. We strongly recommend that you go online.” 

The QuickBooks Payroll update not working issue might be quite annoying for users as it might prevent them from accurately computing and submitting payroll taxes. As a result, it might also lead to compliance issues. So, as explained further, it is crucial to fix it as soon as possible using the right troubleshooting methods. 

Reasons Why My QuickBooks Desktop Payroll Updates Not Working

Here, we have described all the factors that might cause the QuickBooks Desktop Payroll Updates Not Working issue. Knowing the root causes will help you find the right troubleshooting method to resolve the issue quickly. 

Issues With the Installation Files:- Sometimes, working on a damaged or corrupted QuickBooks installation file might prevent users from downloading the payroll updates successfully. 

Misconfigured Internet and Firewall Settings:- If the Internet or Windows Firewall settings are not configured properly, users might not be able to get the latest QuickBooks payroll updates. 

Incompatibility Version of QuickBooks Desktop:- An older version of QuickBooks Desktop won’t be able to support the latest tax updates. Eventually, users might face difficulty getting the latest payroll updates, leading to payroll processing delays. 

Incorrect User Account Control Settings:- If the user doesn’t have enough Windows user account permissions, it might prevent the user from installing the latest QuickBooks payroll updates on the workstation.

Wrong Paycheck Details:- You may receive a QuickBooks payroll not updating error if you haven’t entered the appropriate paycheck details or the information is missing.

Problem With the Employee Identification Number:- One of the root causes of the QuickBooks Desktop payroll needing to be updated issue is invalid or wrong employee identification numbers entered while processing the payroll.  

Inactive QuickBooks Payroll Subscription:- In other cases, users might face this issue if their QuickBooks Payroll subscription is expired or inactive. So, it is necessary to use a valid and updated subscription for the smooth installation of QuickBooks Payroll. 

Also Read: QuickBooks Payroll Not Withholding Taxes

What are the Consequences of QuickBooks Desktop Payroll Won’t Update?

Users may notice the following signs and symptoms Whenever they encounter the “QuickBooks Desktop Payroll won’t update” issue. Let’s study all the symptoms carefully to get in-depth information about the issue. 

  1. The users may receive the error message upon the arrival of QuickBooks Payroll will not update issue. 
  2. You may need help downloading or installing QuickBooks’s latest payroll tax updates. 
  3. In some cases, you may observe that you won’t be able to calculate the tax rates appropriately according to the latest tax table. 
  4. This issue might prevent you from accessing the latest QuickBooks Payroll features. 

Different Errors You Strike When QuickBooks Payroll Update Error Appears

Below, we have listed all the QuickBooks Payroll Update Errors users might receive on their screens while attempting to install the latest payroll updates. 

QuickBooks Error Code 12152:- This issue might occur when there is a problem with the internet connection. Consequently, it will take more time to connect to the internet, interrupting the users’ ability to download the latest payroll updates. 

QuickBooks Error 15270:- QuickBooks Error 15270 is another payroll error that might occur when the file is missing from the computer. 

QuickBooks Error 17337:- This error is mainly caused by inappropriate Internet Explorer or SSL settings that cause problems while updating the paycheck. 

QuickBooks Error PS032 and PS077:- Both QuickBooks Errors PS077 and PS032 are mainly triggered when the billing details are inaccurate, or there are issues with the payroll file. 

QuickBooks Error PS038:- When the QuickBooks Payroll Error PS038 arises, you may see a problem while updating payroll. Moreover, you receive the “update the payroll since it was last updated in an older version with which some files can’t be accessible.”

Also Know: QuickBooks Error PS032

Advisory Tips Before Fixing QuickBooks Payroll Update Not Working Issue 

You must remember some considerations before troubleshooting the QuickBooks Payroll update, which is not working.

  1. The first thing is regularly updating the QuickBooks Desktop to ensure compatibility with the latest tax table updates. 
  2. Another important thing is to create a backup of your QuickBooks company file data to safeguard it from unauthorized access. 
  3. You must ensure a reliable and active internet connection to prevent discrepancies during the update process.
  4. Above all, you must update the firewall and other security software configurations to install the QuickBooks payroll updates hassle-free. 

Read More: QuickBooks Tool Hub

Here’s How to Rectify QuickBooks Payroll Won’t Update Issue Smoothly 

If you are pissed off finding the right troubleshooting methods to fix QuickBooks Payroll Won’t Update issue, here are some solutions that will help you out. Follow the steps in the same manner as discussed below to avoid any further discrepancies. 

Solution 1: Re-establish the Settings of Internet Explorer and Update Payroll 

If you encounter a QuickBooks Payroll issue that will not update due to improper updates, try restoring the browser settings and downloading the payroll updates again. 

  1. Start the process by ensuring that you have shut down the QuickBooks Desktop application.
  2. After this, open Internet Explorer and hit the Tools icon from the right corner of the page.
  3. You are supposed to pick the Internet Options by clicking the drop-down arrow. 
  4. In the next step, navigate to the Advanced section to pick the Reset or Restore Defaults option. 
  5. Now, apply the changes made successfully and confirm them by clicking the OK button.
  6. Once again, you must launch the QuickBooks Desktop application, move to the Employees menu, and then hit the Get Payroll Updates option. 
  7. Thereon, mark the checkbox next to the Download Entire Update and hit the Download Latest Update option. Later on, you must wait for a while until the confirmation process is completed.
  8. After performing all the above steps, try to relaunch your device to verify if the issue is resolved.

Solution 2: Get The Latest QuickBooks Desktop Updates Manually 

QuickBooks Desktop Updates Manually 

The users can resolve the QuickBooks Desktop payroll update not working by manually installing the QuickBooks updates. 

  1. In the first place, press the Windows key and type QuickBooks Desktop in the search console. 
  2. After this, wait until the QuickBooks Desktop loads and opens up on your workstation. 
  3. Once you see the QuickBooks icon, right-click on it to choose the  “Run as Administrator” option. 
  4. Consequently, you will be redirected to the “No Company Open” window. 
  5. In the next step, tap the Help menu and select “Update QuickBooks Desktop by hitting the drop-down menu list.
  6. Now, switch to the Options, click Mark All, and then click the Save button. 
  7. Thereon, hit the Update Now button and ensure that the Reset Update checkbox is selected. 
  8. Finally, choose the “Get Updates” option and relaunch your device after the QuickBooks Desktop update process. 

Solution 3: Perform the Installation of a Digital Signature Certificate 

A Digital Signature Certificate is required to run the QuickBooks Payroll updates smoothly on your device. So, if you are using an invalid or expired digital signature certificate, you might result in a QuickBooks Payroll won’t update issue. 

  1. In the first place, navigate to the Windows Explorer and then browse to the following path: “C: >> ProgramFiles >> Intuit >> QuickBooks.”
  2. Afterwards, right-click the QBW32.exe file and click the highlighted Properties option. 
  3. Thereon, go with the Digital Signature tab from the left hand and confirm that Intuit is selected in the signature list.
  4. You are supposed to hit the Details tab to receive more details and then go with the View Certificate option.
  5. In the same manner, choose the “Install Certificate” option from the Certificate box. 
  6. You must keep clicking the Next button until you see the Finish button. 
  7. Finally, select the Finish button, relaunch QuickBooks, and update QuickBooks Payroll. 

Solution 4: Take Advantage of Verify & Rebuild Data Utility To Fix the Issue 

The main motive of the QuickBooks Verify and Rebuild Data utility tool is to find and repair issues with company file data. To run this tool, you must implement the stepwise instructions outlined below. 

  1. In the first step, open the QuickBooks Desktop and click the File menu > Utilities. 
Verify and Rebuild Data Utility
  1. After doing this, hit the Verify Data option and select OK to shut down all the windows. 
Verify Data option
  1. You are supposed to wait for a while till the time Verify Tool is diagnosing the issue. 
  2. If your program has issues, it will eventually throw an error message on the screen, prompting you to configure the company file via the Rebuild Data Utility tool. 
  3. Thereon, return to the File menu again and opt for Rebuild Data below the Utilities tab.
Rebuild Data
  1. Subsequently, you will notice that QuickBooks prompts you to generate a data file backup before you rebuild it. Once you are all sorted, tap the OK button to proceed. 
  2. Finally, you must let the tool run and hit the OK button once you are all set.

Solution 5: Install the Latest Payroll Tax Table and Modify the Folder’s Name 

Follow the steps below to wind up with the QuickBooks Payroll update not working issue. 

  1. In the initial stage, access the main menu and choose the Employees tab. 
  2. Afterwards, navigate to the Get Payroll Updates and then the Download Entire Payroll Update option. 
  3. You are supposed to opt for the Update option to proceed to the next step. 
  4. Once you are all sorted with the downloading process, you will be prompted with a message regarding the same, indicating that the payroll tax tables are properly installed on the device. Later on, hit the OK button to give the confirmation. 

If you need help rectifying the issue even after updating the payroll tax tables, follow these steps. 

  1. The users must browse to the following directory: “C: >> ProgramFiles >> Intuit >> QuickBooks20xx >> Components >> Payroll >> CPS (Replace “xx” with the version used for updating payroll).”
  2. Now, you are supposed to edit the name of the CPS folder as CPSOLD. 
  3. Once done, update the payroll tax tables again to verify if the issue is resolved. However, if the issue persists, disable the UAC settings before updating the QuickBooks payroll.

Also See: Update QuickBooks Desktop to the Latest Release

Solution 6: Utilize the Clean Installation to Repair the QuickBooks Program 

If you notice that the update account feature in QuickBooks stops responding to your requests, try using the clean installation tool to overcome the QuickBooks payroll, which will not update the issue. To do so, you must implement the steps written below properly.

  1. Before proceeding further, establish the company file backup to prevent th data loss or damage. 
  2. After this, click the Start menu and write the Control Panel to open it on your screen. 
  3. Thereon, browse to the Programs and Features option followed by the Uninstall a Program option. 
  4. In the next step, select the QuickBooks Desktop version you want to remove from the available options and click the Uninstall/Change button. 
  5. Furthermore, use the prompts on the screen to complete the uninstallation process and then wait for some time. 
  6. You are supposed to download the latest version of QuickBooks Desktop and install it following the on-screen instructions. 
  7. Ultimately, you must try to download and then install the latest payroll tax table update of QuickBooks. 

Summarizing the Above!!

QuickBooks Payroll Update not working is a complicated issue that might prevent users from processing the employee’s payroll accurately and on time. We hope that the solutions listed above have provided you with enough knowledge to resolve the issue. If you are having problems getting the updates, feel free to communicate with the QB professionals anytime for immediate solutions. 

For Immediate Help +1-844-266-9345