QuickBooks Has Stopped Working? Try Out These Simple Techniques.

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QuickBooks Has Stopped Working Accounting
Apr 18, 2024

QuickBooks has become the utmost priority of small and medium-scale businesses in handling their payroll, inventory, and other account-related tasks. But sometimes, while working on transactions, users might discover that QuickBooks has stopped working and started flashing on their screen. This could happen due to a damaged Windows operating system or a missing QBWUSER.InI file. 

Unfortunately, the sudden appearance of QuickBooks not responding may leave the work unsaved, which might cause a severe loss of sensitive company data. So, it’s crucial to eliminate the issue as soon as possible. In this post, you will get all the relevant details regarding the root causes and solutions to fix the issue. 

Are you experiencing a QuickBooks has stopped working issue while working on an important project? If yes, then call us at 1-844-266-9345 and allow our QB experts to handle the situation smoothly.

What are the Reasons That Strikes QuickBooks Not Responding Issue? 

How to fix QuickBooks has stopped working

Users might encounter the QuickBooks not responding issue when the hard drive is damaged or corrupted. Numerous other factors could also be responsible for this issue. Let’s review all of them and find the right troubleshooting method to fix the issue. 

  1. There is a possibility that your QuickBooks Company file name will be comprised of the required characters. 
  2. Sometimes, users get stuck with the QuickBooks not opening issue when the program files or the QuickBooks Desktop installation are damaged. 
  3. The users are accessing the incompatible version of the Windows or QuickBooks Desktop editions. 
  4. In some cases, it could be possible that your Windows operating system is damaged. 
  5. The corrupted hard drive is also one of the reasons that QuickBooks not responding to issues. 
  6. Problems arise due to the restriction of improper Windows Firewall or third-party security applications, preventing users from running the QuickBooks application. 

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Indications That Will Help You Identify QuickBooks Not Opening Issue

Below, we have listed some of the signs and symptoms of the QuickBooks Not Opening issue. Let’s examine it closely.

  1. The users may experience that their active Windows program either started freezing or crashing frequently. 
  2. In some cases, you may discover that you will get an error message on the screen. 
  3. Upon the arrival of the QuickBooks not responding issue, there is the possibility that users fail to perform their ongoing financial tasks with the QB.
  4. Sometimes, users may notice the QuickBooks Desktop application suddenly freezes or crashes.

Here’s What To Do When QuickBooks Not Opening After Windows Update

After deeply understanding the causes and symptoms of the QuickBooks Not Opening after Windows Update issue, you must move to the troubleshooting part. Herein, we have mentioned all possible solutions to help you quickly deal with this stubborn issue. 

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Trick 1: Allot a Distinct Name to the QBWUSER.INI File

Giving a new name to the QBWUSER.INI file will refresh the QuickBooks application, especially if it creates issues while opening. Making changes to this file can help you change the settings that might be problematic. Follow the procedure below thoroughly to modify the file name, which will help you deal with the error.

  1. Before you move further by renaming the QBWUSER.INI file, ensure that the QuickBooks application is closed.
  2. To locate the QBWUSER.INI file, navigate to the folder that carries your QuickBooks company file by accessing the following path: “Users[Your User Name]AppDataLocalIntuitQuickBooks [year].” However, if you find it difficult to find the folder, you need to turn on Hidden Files and Folders
  3. Once you get the QBWUSER.INI file, right-click on it to choose the highlighted Rename option.
  4. Thereon, change the name by adding .OLD at the end of the file name so you can distinguish it from the older one.
  5. Afterwards, you must change the name of the EntitlementDataScore.ecml file and then move further. 
  6. At last, check whether you are receiving the same error while operating the QuickBooks Desktop application.
  7. If you can launch the program after changing the QBWUSER.INI or EntitlementDataStore.ECML, you must first try accessing the sample data file.
  8. On the other hand, if you notice that the sample file is not opening on its own, try copying it to a distinct folder. Then, you should open the data file through a new location. If it’s opening from there, it might be possible that there is a damaged folder or folder permissions. 
  9. If you fail to launch the sample company file or find issues while opening QuickBooks, it states that there is some damage in QuickBooks installation.  

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Trick 2: Scan & Extract the Bad Sectors From the Hard Drive

Sometimes, the users can handle QuickBooks has stopped working errors by repairing the bad sectors on the hard disk drive. To do this, you must follow the below steps and repair the damaged hard drive.

  1. First of all, access the Windows File Manager on your device using the Windows + E keys.
  2. Soon after that, browse to the C: drive and right-click on it to choose the  Properties tab.
  3. Afterwards, below the Tools tab, navigate to the Check Now option.
  4. Thereon, mark the “Automatically fix file system errors” and the “Scan for and attempt recovery of bad sectors” option.
  5. In the next step, hit the Start menu. Then, you must wait for a short while until Windows is all set with the scanning and repairing process.

Trick 3: Repair Your Damaged QB Program Via Quick Fix My Program

At times, users might confront QuickBooks has stopped responding to errors due to issues with the QuickBooks program. Therefore, you must run the Quick Fix My Program by performing the following steps to fix the damaged QuickBooks program.

  1. Ensure you have downloaded the latest version of the QuickBooks Tool Hub on your workstation.
  2. Now, move to the Download section and open the QuickBooksToolHub.exe file by double-clicking on it. Then, follow the remaining steps to install the tool smoothly. 
  3. Moreover, before proceeding further, it is suggested that you read the terms and conditions listed in the License Agreement and give your consent to use the tool. 
  4. Once the installation is over, double-tap the QuickBooks Tool Hub icon to open it on your system.
  5. Locate and choose the highlighted Program Problems option from the QuickBooks Tool Hub.
  6. Thereon, browse the Quick Fix My Program tab and proceed further.
  7. Finally, launch QuickBooks Desktop, access your data file, and check if the error exists.

Trick 4: Run the QuickBooks Install Diagnostic Tool to Fix the Installation Issues  

QuickBooks has stopped working error

At times, the damage or corruption in installing the QuickBooks program might result in QuickBooks to stop responding error. So, to repair that damage, you must run the QB Install Diagnostic tool by performing the steps below. 

  1. Before beginning the procedure, check that you have properly installed the QuickBooks Tool Hub using the steps above.
  2. After this, click on the QuickBooks Tool Hub icon from the desktop to open it.
  3. Thereon, move to the Program Problems and then hit the QuickBooks Program Diagnostic Tool.
  4. Now, you have to wait until the tool scans and repairs the issues in installing the QuickBooks application.

Trick 5: Built a New Windows Admin User Account

At times, users might confront QuickBooks has stopped responding errors due to issues with the QuickBooks program. So, to fix the issue, you must run the Quick Fix My Program and get the file repaired. Follow the steps explained below to wind up the process.

  1. In the initial stage, hit the Windows key and then hit the Control Panel option to open it on your device. 
  2. Soon after this, search for the Add or Remove User Accounts and then hit on it.
  3. Eventually, after that, you will see a box with the option to create a new account; tap on it to proceed.
  4. Subsequently, you must assign a new name to the account and hover your cursor over the Create Admin Account option
  5. Following this, opt for the Create Account option and proceed further. 
  6. At last, you must try to launch the data file by accessing the new admin account and then verify whether the issue is resolved. 

Trick 6: Use the Different Locations to Open the Data File

Users often end up with QuickBooks Desktop won’t open issues due to the damage or corruption in the data file. So, to figure out the issue, you must try opening the data file from the new location using the steps below.

  1. Launch the Windows Start menu and then search for the company file with the .QBW file extension.
  2. While searching for the file placed on the server, access the network drive, where you will find your data file.
  3. Afterward, right-click on the .QBW file and pick the Copy option after getting your data file.
  4. Now, browse to the C: drive, and there you have to establish a new folder and name it as QBTest Folder. 
  5. Next, you must hold down the Ctrl key and launch the QuickBooks application on your device. 
  6. Thereon, go with Restore an existing company through the C: > QBTest folder you generated recently.
  7. Finally, launch the data file you have already copied within the newly created folder. 

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Concluding The Post!!

Through this comprehensive post, we hope that you have gained enough details to troubleshoot the QuickBooks has stopped working error. However, if you are still having problems opening the QuickBooks application, then seek the expert’s help and fix it quickly. 

Frequently Asked Questions (FAQ’s)

Ans. You must remember the following points to avoid problems with QuickBooks Online.

  • Verify that you have created the backup of the QuickBooks Desktop file.
  • Also, keep your QuickBooks application updated according to the latest version available.
  • You must keep checking for the latest Windows updates,; if you find any, install it instantly.

Ans. Below, we have discussed some reasons why my QuickBooks Online not loading.

  • Using the outdated version of the Windows operating system.
  • Sometimes, it may happen due to the improper installation of the QuickBooks application.
  • You are using an unsupported version of QuickBooks.

Ans. Here are the following instances when you end up with the QuickBooks has stopped working error.

  • You might face this error while sending an email of a large report.
  • In other instances, it may appear while working on transactions like Invoices and Sales Orders.
  • While working in the Report Center or different other centers.

Ans. Whenever the user comes across QuickBooks stops responding error, they won’t be able to open the accounting program. Thus, it will prevent the users from continuing your ongoing task hassle-free.

Ans. It is recommended that QuickBooks Desktop must be updated regularly to avoid errors like QuickBooks has stopped working or responding.

For Immediate Help +1-844-266-9345