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QuickBooks Outlook is Not Responding? Let’s Fix It Immediately

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DIY-Steps-to-Resolve-QuickBooks-Outlook-is-Not-Responding Business
Apr 19, 2024

Outlook is the best email service provider, making the emailing process much more convenient and easier. Moreover, you can also link Outlook with other third-party emailing applications like QuickBooks to get a better emailing experience. But at times, users might come across QuickBooks Outlook is not responding issues while sending emails, reports, etc. This issue is mainly triggered due to improper email settings or inadequate internet connection.

Unfortunately, QuickBooks Outlook’s inability to respond to the issue prevents users from sending emails, which might create problems in accomplishing the task. So, it is mandatory to configure the issue quickly with the effective solutions illustrated in this post. 

Are you unable to send the emails due to the “QuickBooks Outlook is not responding error”? Ring us at 1-844-266-9345 and have a one-to-one consultation with our QB experts to fix the issue quickly. 

Root Causes That Give Birth To QuickBooks Outlook Is Not Responding Issue

Finding the right troubleshooting methods to tackle the QuickBooks Outlook is not Responding issue becomes much easier once you know the root cause behind the error. Herein, we have elaborated on all the possible causes that contribute to this error. Let’s go through all the causes listed below.

  1. If the email preferences in QuickBooks are not configured properly, users might encounter an issue with QuickBooks Outlook not responding. 
  2. Improper Windows admin rights may prevent the users from accessing the QuickBooks.
  3. There might be the possibility that the Internet Explorer settings are incorrect. 
  4. Another possible reason behind this issue is using the damaged MAPI32.dll. 
  5. In other cases, the problem may arise when the QuickBooks Desktop application is damaged or installed improperly.  
  6. You might be using your workstation’s outdated or damaged Microsoft Outlook application. 

Simplified Procedures to Fix QuickBooks Email Outlook is Not Responding Error 

If you know the correct resolution methods, you can easily resolve the QuickBooks Email Outlook is not responding error. Below, we have elaborated on all the expert’s recommended tips to help you quickly deal with this issue.

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Solution No. 1: Configure Your Email Preferences in QuickBooks

Sometimes, problems with the email settings in QuickBooks might cause the error. To cope with this problem, you must examine your email preferences using the below steps.

  1. Users first need to open QuickBooks Desktop and, from there, pick the Edit menu followed by Preferences. For instance, if you are accessing Microsoft Outlook with Microsoft Exchange Server, you must sign in to Outlook to proceed. 
  2. After this, navigate to the Send Forms option and then My Preferences
  3. You must set Outlook as your email option and tap the OK button.

After this, you need to send a test email from QuickBooks. However, if the error still bothers you, switch the preferences with the following steps. 

  1. Initially, browse to the Edit menu > Preferences > Send Forms > My Preferences tab
  2. Thereon, choose QuickBooks E-mail or Webmail and then hit OK. With this, it will switch your preferences to the off option.
  3. You are supposed to perform the same steps as before. Then, return to the My Preferences > Outlook > OK
  4. After this, shut down the QuickBooks and the remaining open programs on your workstation.
  5. In the next step, try launching your computer again to open QuickBooks. Later, try sending a test email or transaction to examine whether the issue is resolved. 

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Solution No. 2: Run QuickBooks Using Proper Administrative Rights 

Users can also fix the Microsoft Outlook is not responding issue by running QuickBooks with proper admin rights. 

  1. Start the process by opening the Start menu, insert QuickBooks in the search column and hit the Enter key to open it.
  2. After this, right-click the QuickBooks icon to choose the Open File Location
  3. Now, right-click the QuickBooks.exe file from the folder and tap the Properties option.
  4. In the next step, go to the Compatibility tab and verify that the Run this program as administrator checkbox is not selected. If you spot that the option is greyed out and not visible, opt for Show Settings for All Users. By doing so, you will notice that the option will eventually become available.
  5. End the process by tapping the Apply button and then the OK button

Solution No. 3 Examination of the Internet Explorer Email Preferences

Incorrect Internet Explorer settings are another major reason that might give rise to the QuickBooks Outlook is not responding issue. Therefore, it is necessary to check that the IE settings are configured properly using the steps illustrated below.

  1. The users first need to open the updated version of the Internet Explorer on their workstation. 
  2. After this, navigate to the Tools menu and click Settings menu > Internet Options.
  3. In the next step, choose the Programs tab and then hit the Set Programs option > Set your Default Program.
  4. Now, select the email service you wish to access and click the Apply > OK button
  5. Finally, shut down Internet Explorer and try to send the test email or transaction to determine whether the issue is resolved.

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Solution No. 4  Fix the Damages in the MAPI32.dll File 

To fix the damage in the MAPI32.dll file, run the test to simplify the issue

  1. Relaunch your computer try to launch Microsoft Word, and then generate a brand new document.
  2. After this, navigate to the File menu > Send > Email as PDF Attachment
  3. Therefore, you must send a test email to verify the status of the error. If you fail to send the test email using Microsoft Word, consult with Microsoft Help and Support. There is some problem at the end of Outlook or Microsoft Suite.

If you can send the email via Microsoft Word but not in QB, implement the steps to repair the MAPI32.dll.

  1. Open the Start menu and insert “File Explorer” into the search console to bring up the File Explorer.
  2. After that, you must add the location “C: >> Windows >> System32” to the search panel and hit the OK button. 
  3. You must search and launch the Fixmapi.exe file and then follow the rest of the instructions to run the repair. 
  4. Once you are all sorted with the repair process, relaunch your device.

Solution No. 5  Try Installing the QuickBooks Desktop Once Again 

Sometimes, incorrect installation of QuickBooks Desktop may also cause this issue. To fix the issue, you must try installing the application again on your device by implementing the steps below.

  1. Before you begin the QuickBooks Desktop installation, try to remove the older version from your device. 
  2. Visit the main Intuit website and install the most recent QuickBooks version on the device. 
  3. Move to the Download section and click the QuickBooks.exe file twice to open the file on the workstation.
  4. After this, follow the rest of the steps to complete the installation of QBDT. Then, give your confirmation by agreeing to the terms and conditions prescribed in the License Agreement.
  5. You must include the product and license number to activate the QuickBooks product. 
  6. Consequently, you must pick the installation type, express install or custom and network, according to your preference. 
  7. Once you are all sorted with the installation of QuickBooks Desktop, then verify whether the issue is resolved.

Now, once you have completed the above process, exit Internet Explorer, and send an email using QuickBooks. This is done to ensure that your problem is resolved or not.

Solution No. 6  Redress the Issues With the Microsoft Outlook 

Damaged or corrupted Microsoft Outlook is one reason that might give rise to the Outlook is not responding error in QuickBooks. Therefore, to repair the issues with Outlook, follow the following procedure.

  1. Commence the procedure by opening the Control Panel on your workstation. To open it, type Control Panel into the search panel of the start menu. 
  2. After this, switch to the Programs and Features and click the Program option to proceed further. 
  3. With this, it will present you with the list of applications installed on your device. 
  4. From the available list of options, pick Microsoft Outlook and right-click on it to select the highlighted Uninstall/Change option.
  5. Thereon, move to the Repair option and follow the rest of the instructions for configuring the issues with the Microsoft Outlook program. 
  6. Once you have completed the repair process, you must try to send an email to Outlook to verify whether the issue exists. 

Solution No. 7: Try Sending Emails Through Webmail in QuickBooks

Even after implementing the above resolution methods, you can’t get over the QuickBooks Outlook not responding issue, so you must try to send the email through webmail. Therefore, try to perform the following steps closely when sending the email.

  1. To initiate the process, navigate to the Edit menu and choose the Preferences tab.
  2. Afterwards, go with the Send Forms option and hit the highlighted My Preferences tab.
  3. In the next step, switch to the Send Email Using section and choose the Webmail Providers (Gmail, Yahoo, etc) option. 
  4. Thereon, hit the Add menu and complete the details accurately to add an email account. 
  5. After saving all the email details accurately, tap the OK button again and click OK to save the changes made to the email preferences. 
  6. You are supposed to send an email and then mention the Outlook Email password in the respective text fields.

Concluding the Post!!

Hopefully, we assure you that now you can easily send emails through Outlook in QB without confronting the QuickBooks Outlook is not responding issue. However, if this error is still troubling you, then consult with our QB experts and figure out the issue quickly.

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Frequently Asked Questions (FAQ’s)

Ans. QuickBooks freezes while sending emails due to compatibility issues between QuickBooks and your operating system or email client. So, to resolve the issue, you must verify the system requirements to test the compatibility.


Ans. To modify the email settings in QuickBooks, follow the steps below.
1. Initially, hit the Edit menu and click the Preferences tab, followed by Send Forms.
2. Afterwards, for setting the email notifications, navigate to “My Preferences” and then hit the Webmail Radio button.
3. Thereon, tap the Add button and include the email information in the respective text field. Later on, select the OK button to save the required changes.

Ans. The QuickBooks Desktop fails to send emails to Outlook due to inappropriate email settings in QB. in other cases, it may be caused because of improper installation of Outlook. So, to rectify the issue, you must edit the email settings in QB and try repairing or reinstalling the Outlook application.

Ans. Most often, the QuickBooks application crashes when sending emails or invoices because of the compatibility issues with the email client. Other reasons could be using the older version of QB or corrupted files. So, confirming that the software is updated and settings have been done properly is important.

Ans. This problem usually arises while entering incorrect login credentials in QuickBooks. Sometimes, it may also trigger due to a problem with the MAPI32.dll file. So, to fix the issue, you must add the email password again in QuickBooks or try repairing the file.

For Immediate Help +1-844-266-9345