Fixing QuickBooks Error 6189 77 When Opening a Company File

Users often complained about getting stuck with the 6000 series of errors in QuickBooks while trying to open the company file. One such error is QuickBooks Error 6189 77, which triggers due to inappropriate folder permissions or damaged network files (.ND or .TLG). Also, this error occurs when more than one workstation is accessing the same company file in single-user mode. However, when it appears, the following message pops up on the screen stating.

“QuickBooks has encountered a problem and needs to close. We are sorry for the inconvenience.”

If you are also struggling with this company file error, we have got you all covered. In this post, you have described all the causes along with the troubleshooting methods to resolve QuickBooks Error Code 6189 77.

Wondering how to rectify QuickBooks Error 6189 77 and regain access to your company file? Call Us : +1-866-408-0444 and connect with our QB professionals for quick resolution.

Table of Contents

Why Does Users Experience QuickBooks Error Code 6189 77?

The QuickBooks Error Code 6189 77 may appear due to the wrong path chosen to open the company file. Apart from this, there are several other reasons that trigger this error, which we have summarized below.

Damage or corruption in the network data and transaction log file.
The QB Error 6189 77 may trigger because of incomplete or corrupt setup files.
It may happen when multiple users try to access the data file in single-user mode.
The Windows firewall is preventing QuickBooks from communicating with the server.
Some crucial QuickBooks-related files are deleted by mistake.

Best Effective Solutions to Fix QuickBooks Error Message 6189 77

By implementing the below troubleshooting methods, you can easily resolve the QuickBooks Error Message 6189 77.

Solution 1: Renaming the .ND and .TLG Files

The .ND and TLG are the configuration files that help QuickBooks access a data file in network or multi-user mode. If these files are damaged or corrupted, you will get an error while opening the QuickBooks files.

Initially, launch the QuickBooks folder containing your company file.
After this, choose the files having similar names but with different extensions, such as .ND and .TLG.
- company_file.qbw.nd
- company_file.qbw.tlg
Now, right-click on .ND and then the .TLG file. Then, click on the Rename option and insert OLD at the end of the file names.
Complete the process by opening QuickBooks and then try to log in to your data file. If the same error emerges, try the next solution.

Solution 2: Verify Your Folder Permissions to Share Company Files

Users may get Intuit QB Error 6189 77 when the folder containing the data files doesn’t have the right permissions. Therefore, to resolve the issue, you must set up a folder and Windows access permissions to share the data file properly.

Solution 3: Run the QuickBooks Database Server Manager

The server computer is the one that contains your QuickBooks data files. Moreover, the QuickBooks Database Server Manager will ensure that your multi-user mode is stable.

Firstly, open the QuickBooks Tool Hub on your PC. If it isn’t installed previously, then first you must set up QuickBooks Tool Hub.
From there, choose the Network Issues and click the QuickBooks Database Server Manager option. Then, you will receive a prompt to get QuickBooks installed on the server.
Tap on the Start Scan option if you find your QuickBooks company file. If it’s not visible, choose the Browse option and move to the location that stores the data file. Then, hit the Start Scan option.
As a result, QuickBooks Database Server Manager will automatically repair your firewall permissions.
Thereon, choose the Close tab and then launch QuickBooks Desktop on your server PC, including your workstations.

Solution 4: Exit from all QuickBooks Processes

Closing all the background running processes in QuickBooks helps regain access to your company file. So, to stop the background processes, use these steps.

Initially, log in as the Administrator on your server computer.
Now, press the Ctrl + Shift + Esc keys together to launch the Task Manager window.
After that, you must show processes for all users and click the Users option.
Next, pick each QuickBooks process, such as QBW32.exe, qbupdate.exe, and QBDBMgr.exe. Then, browse to the End Task option.
At last, launch the company file in multi-user mode to see if the error exists.

Solution 5: Conduct a Disk Cleanup To Resolve QuickBooks Error 6189 77

Insufficient storage space in the system may prevent users from opening the QuickBooks company file. Therefore, to free up disk space, you must use the following steps.

Before proceeding further, verify that you have conducted a backup of the QuickBooks company file.
Now, you must free up space on your hard drive.
After this, clear the cache, restart your Windows PC, and then run the Disk Cleanup.
Launch the Explorer window and right-click on the main directory. This is mainly the C: drive.
Furthermore, choose the Properties option from the drop-down list.
Finally, hit the Disk Cleanup option by clicking the drop-down menu.

Solution 6: Save your Data file on the system’s Local Storage

At times, users may encounter Intuit QB Error 6189 77 when your company file is moved to any other location that QuickBooks is unable to access. So, it’s essential to move your folder to the C drive and then try opening the company file from here.

Firstly, move to the system containing your QuickBooks company files.
After this, copy the company file and then save it to your desktop.
Keep pressing the Ctrl key and then run the QuickBooks Desktop application.
When you are on the No Company Open screen, choose the Open/Restore Company option.
At last, browse and then choose the data file stored on your desktop. Later on, verify if you are able to open the company file from the local C drive.

Solution 7: Reinstall the Runtime Libraries

Incorrect or missing installation of the runtime libraries, like the MS Visual C++ Package, may cause the QuickBooks Error Message 6189 77. Therefore, to fix the issue, you must reinstall the runtime libraries with the help of these steps.

Open the Windows Start menu and then launch the Control Panel on your system.
Now, choose the Program and Problems tab.
Switch to the Microsoft Visual C++ Redistributable Package from the options available.
Next, head to the Uninstall option and then restart your Windows PC.
Finally, download the Microsoft Visual C ++ Redistributable Package and install it on your PC.

Solution 8: Test the Hosting Settings

Incorrect hosting settings are another main reason that triggers QuickBooks Error Code 6189 77. So, to test the hosting settings, perform the following steps on each workstation.

Launch the QuickBooks application and choose the File menu.
After this, click the Utilities option.
When you see the Host Multi-user Access option, do not choose it.
Moreover, ensure that only the server computer hosts the file.

Solution 9: Reinstall the QuickBooks Desktop

Sometimes, a missing, damaged, or corrupt QuickBooks Desktop installation may cause QuickBooks Error Message 6189 77. So, to troubleshoot the error, try to reinstall QuickBooks Desktop.

Summarizing the Above

Users often struggle with QuickBooks Error 6189 77 while opening the company file due to incomplete folder permissions or a damaged company file. But by using the above solutions, you can easily resolve the error. But, make sure that you have generated the backup company file, using the up-to-date QuickBooks version and using the correct company file location.

If you still need any help, connect with our BizBooksAdvice professionals and have a one-to-one consultation for quick resolution.

Frequently Asked Questions (FAQ’s):-

Question 1: How to avoid QuickBooks Error 6189 77 from occurring in the future?

Ans. To prevent the QuickBooks Error 6189 77, verify:

The hosting settings are configured properly
Ensure to update QuickBooks Desktop regularly.
Test the internet connectivity and ensure that it is connected to a stable network.

Question 2: How to resolve the Error 6189 in QuickBooks Desktop?

Ans. To rectify the Error 6189 in QuickBooks Desktop, perform the following solutions;

Move your file to a local drive
Restart the host computer and then the workstations
Run the Quick Fix My Program

Question 3: Can running QuickBooks as Administrator help rectify QB Error 6189 77?

Ans. Yes, by running QuickBooks as an administrator, you can easily resolve QB Error 6189 77.

Question 4: What is error code 6189 in QuickBooks?

Ans. The QuickBooks Error 6189 usually occurs due to a mismatch between the company and transaction log files. Moreover, this issue may appear when multiple users try to open the company file simultaneously or have some network issues.

Question 5: Does hosting QuickBooks on multiple computers cause Error 6189 77 QuickBooks?

Ans. Yes, it is essential to enable the hosting settings on the server computer. If it’s hosted on multiple computers, then it may create problems and result in Error 6189 77 QuickBooks.

Question 6: Can damaged Windows user profiles trigger QuickBooks Error 6189 77?

Ans. Yes, if the Windows user profile is corrupt, QuickBooks may fail to launch the company file. Thus, it may also lead to Error Code 6189 77 in QuickBooks.

About The Author

Jonathan Browns

Jonathan Brown is a trained QuickBooks professional with 10 years of experience in the accounting sector. Moreover, he is passionate about helping businesses reduce the stress of managing accounts. Also, he is proficient in assisting entrepreneurs and small business owners to use QuickBooks and enhance their accounting experience.

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