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QuickBooks Close Unexpectedly? Here’s How to Stop It

• 
• By Jonathan Browns
• Dec 26, 2025
• Accounting
• 7 min read

Does your QuickBooks close unexpectedly while emailing a large report or working in QuickBooks Desktop? Well, this Issue may occur while running the older QuickBooks software, due to damaged files, or because of a network-related Issue. Unfortunately, when it occurs, you see an error message, “QuickBooks has stopped working.”

As a result, QuickBooks keeps crashing, which prevents users from running the application. Thus, it hampers the ongoing work and puts the entire work on hold. So, read this guide and find the best ways to fix the Issue.

Are you stuck with the QuickBooks Closes Unexpectedly error while working in the QuickBooks application? Get instant help by contacting our QuickBooks professionals at the helpline number and receive the best assistance.

Instances When You Get the QuickBooks Keeps Shutting Down Issue

The following are the different scenarios when users encounter the QuickBooks keeps shutting down issue.

• Working on the transactions that include Invoices and Sales Orders.
• You may also get this error while working in different centres or in the Report Center.
• Besides this, this Issue may also appear while running various reports side by side.

Different Error Messages That You Get When QuickBooks Keeps Crashing

When the QuickBooks Keeps Crashing issue occurs, you may see any one of the following messages:

• No error (QuickBooks just disappears while working)
• Unrecoverable error (random codes)

What are the Possible Reasons Why QuickBooks Suddenly Closes?

The following are the possible causes why QuickBooks suddenly closes.

• When the QBWUSER.INI file is either damaged or missing.
• Another reason may be corruption on your hard drive
• In other instances, it may occur if your program files or QuickBooks Desktop installation are damaged.
• Also, this Issue may appear due to a damaged Windows operating system.
• It might be possible that your QuickBooks company file name is too long.
• Sometimes, QuickBooks keeps closing if your program files or QuickBooks Desktop installation are damaged.

Best Methods to Troubleshoot QuickBooks Desktop Keeps Shutting Down Issue

Once you understand the reasons why QuickBooks Keeps Shutting Down, then perform the solutions given below to address the issue.

Solution 1: Update QuickBooks Desktop to the latest version

Working on an older QuickBooks Desktop version is one of the major reasons that triggers the QuickBooks crashes on startup issue. Therefore, it is essential to update QuickBooks Desktop to 2024 version and fix the technical glitches present in the application.

Solution 2: Change the Name of QBWUSER.INI File

You can repair the damaged or missing QBWUSER.INI file by changing its name. Use the steps written below to rename the file.

• Browse to the folder that holds the QBWUSER. INI file. You will see that the file is present in the following location: “Users[Your user name]AppDataLocalIntuitQuickBooks [year].” If you can’t find the folder, then turn on hidden files and folders.
• Afterwards, right-click on the QBWUSER.Ini file and hit the Rename tab.
• Now, rename the file by inserting .OLD at the back of the file name. With this, you will see that the file name will reflect as QBWUSER.INI.old.
• Also, you need to change the EntitlementDataStore.ecml file.
• At last, relaunch your QuickBooks Desktop to see if the issue still exists.

Even after renaming the program to either QBWUSER.INI or EntitlementDataStore.ecml, try to launch the sample company file.

If you are able to launch the sample company but not your own, then copy your data file to a distinct folder. You need to launch it from a new location. Thereon, if you are able to access your data file, it means that the issue is due to a damaged folder or folder permissions.

In case you fail to log in to your data file, it reflects that your data file is most likely to be damaged. Herein, you must try to restore an earlier backup of the file instead.

If you can’t access the sample company file or QuickBooks won’t start, it states that the QuickBooks installation is damaged.

Solution 3: Run the Quick Fix My Program via the Tool Hub

By running the Quick Fix My Program, you can close the background running processes that QuickBooks uses. As a result, it will run a quick repair on your program.

• Begin the process by downloading the latest version of QuickBooks Tool Hub.

• After this, open the QuickBooks Tool Hub and choose the Program Problems tab.

• Thereon, browse to the Quick Fix My Program tab.

• At last, launch the QuickBooks Desktop application and then your data file to see if the Issue still persists.

Solution 4: Verify if the Issue is with your file or the program

If your QuickBooks Desktop won’t open, it might be due to damage in your company file. So, you have to identify whether the Issue is with QuickBooks or with your company file. Herein, QuickBooks might try to launch your previous company file.

First Step: Access Your Company File Keeping All Windows Closed

• Primarily, launch the QuickBooks Desktop application.
• When you are in the No Company Open window, choose your company file.

• After this, keep pressing and then hold the Alt key to click the Open tab. Don’t press the Alt key unless the file opens up. If you are prompted to log in, leave the Alt key, insert the password, and hold the Alt key. Then, press the OK tab.

Second Step: Suppress the QuickBooks Application

• Hit the Ctrl key and then double-tap on the QuickBooks Desktop icon.

Note: Don’t leave the Ctrl key unless you notice the No Company Open window. Otherwise, QuickBooks freezes or starts giving you the error.

• Now, pick the company file that is creating the issue and then hit the Open tab.

Solution 5: Use the QuickBooks Install Diagnostic Tool

At times, the users might end up with the QuickBooks keeps closing issue because of damage or a corrupt installation. So, to address the error, you must run QuickBooks Install Diagnostic tool.

Solution 6: Review the Company File Name if QuickBooks Keeps Shutting Down

If your company file name includes more characters than are actually required, then it might cause QuickBooks keep shutting down. Therefore, to address the issue, you need to check that the data file name doesn’t contain extra characters for the smooth running of QuickBooks. Perform the instructions given below to fix the error.

• Initially, launch the File Explorer window and access the data file folder through the default location. The default location is “C:\Users\ Documents\Intuit\QuickBooks\Company File Folder.”
• After that, right-click on the QuickBooks file and hit the Rename option.
• While changing the name of the file, remove any special characters (%, &, #, @, etc.) from the file.
• Also, verify that your data file contains a correct file extension “.QBW.”
• Thereon, save your QuickBooks data file name after making the changes.
• At last, access the QuickBooks Desktop application and then start working accurately.

Solution 7: Shift Your Company File to a Different Folder

Moving the company file to a different folder will help you determine whether the Issue lies with the file or the folder itself.

• Move to the Desktop, hit the New tab, and click on the Folder option.
• After this, give a new name to the folder, say QBTEST.

• Next, access the folder holding your company file, right-click on it, and choose the Copy option.
• You must paste the file into the QBTEST folder and access the same company file.
• If you don’t receive any error after moving the file to a different location, it states that your data file is damaged, or the folder path is too long. For that, you must try to generate a new folder for saving the file.

Solution 8: Try Accessing Through a Different QuickBooks User

Sometimes, the users may encounter this Issue if there is damage or corruption in the QuickBooks user profile. Therefore, to fix the Issue, you need to generate a new user profile by applying the following steps.

• Open the QuickBooks Desktop application and then click the Company option.
• After this, move to the Set Up Users and Passwords option.
• Choose the Set Up Users tab. Herein, if you are a QuickBooks Enterprise user, click the Company menu > Users and hit the Set Up Users and Roles tab.
• Thereon, opt for the Add User tab and provide the username along with the password.
• Now, you must set up the user preferences and hit the Finish option.
• Move to the File menu and choose the Close Company/Log Off option.

Furthermore, use the same credentials to sign in to the QuickBooks file.

Solution 9: Manually Fix the Windows Components

You can also resolve the QuickBooks keeps crashing Issue by repairing the damage or corruption in Windows components.

A. Reinstalling or Repairing Microsoft .NET Framework

• Exit from all the open programs and hit the Start menu.
• After that, open the Control Panel and from there choose the Programs and Features tab.
• Thereon, click the Uninstall a program option and tap on the Turn Windows features on or off option.
• Now, start searching for the.NETFramework from the list.
• You must select the checkboxes next to .NET Framework 4.5 (or later) and .NET Framework 3.5 SPI.

1.1 Verify NET Framework 4.5 (or later)

If you see that the .NET Framework 4.5 isn’t chosen, then do as follows:

• Click on the checkbox of .NET Framework 4.5 (or later) to turn it on.
• Thereon, hit the OK tab to save the necessary changes.
• Now, relaunch your PC after making the changes.

If the .NET Framework 4.5 (or later) option is previously chosen.

• You must select the checkbox for .NET Framework 4.5 (or later), which is disabled.
• After this, verify that you enable it and hit the OK tab to save the changes.
• Relaunch your PC and once logged back in to Windows. Thereon, perform the steps instructed below to turn on .NET Framework 4.5 again.

1.2 Verify NET Framework 3.5 SPI

If you haven’t selected the .NET Framework 3.5 SPI:

• Initially, tick-mark the checkbox to enable the .NET Framework 3.5 SPI.
• After that, hit the OK tab to save the changes.
• At last, relaunch your PC.

If the .NET Framework 3.5 SPI is already chosen:

• Tick-mark the necessary checkbox of .NET Framework 3.5 SPI to disable it. Then, make sure to turn it back on.
• After this, hit the OK tab to save the changes.
• Relaunch your Windows PC and once logged back in to Windows, perform the steps to turn .NET Framework 3.5 SPI again.

B. Repair Microsoft MSXML

Register the MSXML in a 64-bit operating system:

• Launch the Start menu and type cmd in the search console.
• After this, right-click on the Command Prompt and pick the Run as Administrator option.
• Now, insert “cd\windows\syswow64” into the Command prompt and hit the Enter key.
• Next, you must type “regsvr32 MSXML6.dll” and press the Enter key.
• At last, try to install or run the QuickBooks Desktop to the latest version.

Register the MSXML in a 32-bit operating system

• Launch the Run Command window and insert cmd in the search console.
• After this, include “regsvr32 MSXML6.dll” and hit the Enter key.
• Thereon, try to install or run the QuickBooks Desktop application.

Solution 10: Reinstall QuickBooks Desktop

If the above solutions don’t work in your favor, then reinstall QuickBooks Desktop software. As a result, it will resolve company file issues, including program crashes.

How to Rectify QuickBooks Keeps Crashing on My Mac Issue?

Users may encounter the QuickBooks keeps crashing on Mac issue while running the outdated version of QuickBooks on a Mac device. So, to address the Issue, you need to update the QuickBooks Desktop Mac software by performing the following steps.

Solution 1: Manually Update the QuickBooks on Mac

• Firstly, you need to uninstall QuickBooks on your Mac device.
  • Shut down the QuickBooks application and then go to the Finder menu.
  • Thereon, choose the Go Applications option.
  • Next, you must drag the QuickBooks icon to the trash.
• Once you uninstall QuickBooks on Mac, try to reinstall the latest version.
  • Initially, browse to the QuickBooks Download & Updates page.
  • Also, verify that you have chosen the correct country, product, and version.
  • After this, hit the Search option and then click the Search option.
  • Furthermore, browse to the Download option and start downloading the installer file.
  • You must double-tap on the .dmg file and then drag the QuickBooks icon to the Applications folder to install. Later on, verify the update and release number. Then, launch the QuickBooks application and hit the CMD + 1 keys together.
  • At last, try to restore your company file in QuickBooks.

Solution 2: Update QuickBooks Desktop for Mac Automatically

To update the QuickBooks Desktop for Mac automatically, perform the steps instructed below.

• Initially, click on the QuickBooks drop-down arrow and tap on the Check for QuickBooks Updates option.
• Thereon, if the latest version of QuickBooks is available, then opt for the Install Update option.
• Whenever you are asked, tap on the Install and Relaunch option.
• Once you are done with the update part, QuickBooks for Mac will automatically appear on the screen.

Conclusion

QuickBooks Closes unexpectedly is a serious issue which interrupts the users while performing their ongoing business tasks. But, by performing the solutions described above, you can easily address the Issue. If you are still facing any challenges while working in QuickBooks, then contact our BizBooksAdvice professionals for assistance.

Frequently Asked Questions (FAQ’s):-

Question 1: Why does QuickBooks Desktop keep kicking me out?

Ans. The QuickBooks Desktop keeps kicking out due to several reason that includes corrupted files and an outdated QuickBooks version. This Issue may also arise because of the conflict with another program.

Question 2: How to stop QuickBooks from timing out?

Ans. In order to change the time-out duration in QuickBooks, you must do the following:

• Choose the Settings menu and click the Account & Settings option.
• After this, click the Advanced > Edit icon from the Other preferences section.
• Now, pick 1, 2, or 3 hours from the Sign me out if inactive drop-down menu list.
• At last, hit the Save and then click the Done tab.

Question 3: Why does my QuickBooks keep closing?

Ans. Users often experience that QuickBooks keeps closing when the company file is stored in a corrupted folder. Therefore, to fix the Issue, copy your data file to a new folder. Once done, try opening the data file from the newly generated folder.

Question 4: How do I close QuickBooks if it freezes?

Ans. To close QuickBooks if it freezes, right-click on the taskbar and move to the Users tab. After this, look for your username and launch the QuickBooks session below your name. Thereon, hit the End Task and sign back in to QuickBooks.

Question 5: How to fix a corrupted QuickBooks file?

Ans. You can fix the corrupt QuickBooks file by clicking the File menu > Utilities > Rebuild Data. After this, hit the OK tab when on the information window and let the tool finish the process. Again, hit the File menu and allow the tool to check for data issues.